Orders are processed in the order they are received. Each item is hand made, one-by-one; therefore
processing and shipping time may take up to 10 BUSINESS DAYS or less. An email confirmation will be sent to you with a tracking number once your item is finished and shipped.
Our standard shipping carrier is USPS. We offer worldwide shipping. Shipping fees will be calculated and determined at end of checkout depending on your region or shipping destination.
Return & Exchange Policy
If you are for any reason dissatisfied with your Shontell piece purchased from our collections available on the site, you can simple send it back within 30 business days and we will gladly offer you a store exchange of the full amount paid, which you can use towards any item of the same amount or less, available on our site.
However, we do not offer returns nor exchanges on CUSTOM MADE ORDERS. Therefore please provide accurate sizing information to avoid any discrepancies.
We apologize for any inconvenience and thank you for your cooperation.